36远7走势图:Razer Nabu 2015 Support

What should I do if my Razer Nabu does not pair with my phone?

If your phone is not pairing with your band, please do the following:

1. Close the Nabu app.
2. Go to Settings > Bluetooth then tap the Nabu's corresponding (i) button then tap "Forget this device." This will remove your band from your phone's Bluetooth devices.
3. Reset your Nabu by holding down the Nabu button until the reset animation is shown on screen.
4. Open the Nabu app and try pairing it again.

I just updated my Nabu app, however my Razer Nabu band cannot be seen inside the app.

1. Make sure that your phone is connected to a network (cellular data or wifi). After any Nabu app update, the Nabu app is required to sync with the Razer servers on its first launch.
2. Force close and re-launch the Nabu app.

You can manually update the time zone of your Nabu by doing the following:

1. From Nabu application, tap Profile picture to enter Profile Settings page.
2. On Profile "Settings" tab, turn off "Automatic Time Zone."

3. Tap into "Set Time Zone" to select a correct time zone from the list, by choosing the correct GMT offset and ignoring the city identifier.

The Nabu is designed in two(2) sizes: 1) small-medium and 2) medium-large.

We created this sizing system to ensure that customers can easily pick the size that fits their wrist best.

Yes, the Nabu comes with two(2) interchangeable clasps that are designed to accommodate most wrist sizes. Each size has two(2) additional clasps to provide a better fit for your wrist.

Please download and print out this wrist guide to help decide which size suits you best: Nabu Smartband Sizing Guide.

Many factors can contribute to the Nabu's battery not charging, including:

• Dirty charging contacts
• Faulty charging sources (e.g. USB port or plug)
• A defective USB charging cable

Try these steps to help determine the source of the charging issue:

1. Clean the charging contacts by using warm water and a cotton swab. Carefully clean the charging contacts on your Nabu and charger. If a cotton swab does not fully remove the dirt or debris, use a toothpick or toothbrush. Do not submerge your Nabu in hot water or use abrasive cleaners. Thoroughly dry your Nabu before attempting to charge.
2. Try a different USB port. Your charger may not be getting enough power from the USB port it is plugged into or the USB port may be defective. Avoid using USB hubs.
   Power or unpowered USB hubs do not always provide a consistent output to charge your Nabu. If you're using a USB hub, try connecting the USB charging cable directly to your computer's USB port or a USB wall charger. If your Nabu starts charging while directly plugged in, the USB hub is not providing enough power and should not be used.

If you have done these steps and you are still having trouble charging the Nabu, please contact Razer Customer Support at www.razerzone.com/contact-us for further assistance.

Here are some great tips for traveling with the Nabu:

• It is safe to take the Nabu through airport security. The scanning machine will not register it as a threat nor can it be damaged by the scanning machine.
• The Nabu uses Bluetooth Low Energy, which should be considered safe for most airlines. However, if it is required for all passengers to turn off their electronic devices, please comply with airline regulations.
• For charging purposes, the USB cable can be plugged into any power source that is provided by some airports and planes.
• The Nabu can store up to five(5) days' worth of fitness and sleep data so it is okay to turn off your mobile phone during the flight.
• Remove the Nabu when applying lotion or bug spray because these chemicals may deteriorate the smartband.

1. Try a different USB port or UL-certified wall charger. Do not use a USB hub.
2. Try cleaning the charging contacts using a toothbrush or toothpick. You may also use an alcohol swab. Be sure not to scrape the contacts with metal as it can damage the plating, resulting in corrosion.
3. Try restarting your Nabu.

If your Nabu still would not charge, please contact Customer Support.

The Nabu constantly tracks the following:

• Steps walked
• Distance traveled
• Calories burned
• Active minutes
• Hours slept

The Nabu uses a 3-axis accelerometer to understand your motions. An accelerometer is a device that turns movement (acceleration) of a body into digital measurements (data) when attached to the body. By analysing acceleration data, the Nabu can provide detailed information about frequency, duration, intensity, and patterns of movement to determine your steps taken, distance traveled, calories burned, and sleep pattern. The 3-axis implementation allows the accelerometer to measure your motion in any way that you move, making its activity measurements more precise than older, single-axis pedometers.

The Nabu uses a complex algorithm designed to look for indicative motion patterns for step counting. One condition for a motion pattern to be recognized as a step is to set a threshold. If a motion and its subsequent acceleration measurement data meet the threshold, the motion will be counted as a step. If that threshold is not met, the algorithm won't count the motion as a step. Other factors can create enough acceleration to meet the threshold and therefore cause some over counting of steps, such as riding on a bumpy road. Equally, it's possible for the algorithm to undercount (not meet the required acceleration threshold).

Returns are subject to the Razer Returns and Refund Policy. You have up to fourteen(14) days from the time you receive your item(s) to initiate a return.

If you're having trouble with your Nabu, please visit Razer Support or contact Razer Technical Support.

See our warranty terms for more detailed information regarding our warranty policies.

If you are having trouble keeping the Nabu connected to your smartphone, you can try these troubleshooting steps:

1. Restart your smartphone's Bluetooth
2. Remove the Nabu from the Nabu Utility App and re-connect
3. Forget Nabu from your smartphone and re-find the device during scan again

After trying each of the steps above, please send a test notification to the Nabu (Device > Details > Send Test Notification) to see if notifications work.

If you have done these steps and you are still having trouble keeping the Nabu connected, please contact Razer Customer Support at www.razerzone.com/contact-us for further assistance.

We are constantly testing new phones to ensure a wide range of devices are able to work well with the Nabu and its companion apps. Just to be sure however, here is a list of the verified phones, with more to come:

• iPhone 5 and above

1. Restart your iPhone's Bluetooth

2. If that does not work, try the following:

   1. Force quit the Nabu app
   2. Remove the Nabu from the iPhone's Bluetooth settings
   3. Re-launch the Nabu app

3. If that also do not work, try the following:

   1. Go to the Nabu app – and select your paired Nabu from the dashboard
   2. Tap on the Details page
   3. "Remove this band" and tap "OK" to confirm Nabu un-pairing
   4. From the app dashboard, tap the Plus sign (+) to pair the device again
   5. Complete the pairing process for Nabu

If your Nabu is not Syncing properly or has stopped receiving notifications after a Firmware update, please try the following:

1. Restart your Device's Bluetooth

2. If that does not work, please go through the following steps:

   1. Force quit the Nabu app by following these steps:

      1. Tap the Home button twice on your iPhone to display recently used apps
      2. Swipe up to remove the Nabu app from the list
   2. Remove the Nabu from the iPhone's Bluetooth Settings

   3. Re-launch the Nabu app

      1. You may need to log back into your account after the Force quit

As the new Razer Nabu has improved data accuracy and handling, 3rd-party apps developed with the original Nabu SDK will not work with the new Nabu app. However, we are working on a new and improved Nabu SDK 2.0 which will then allow developers to migrate their current apps or create new ones using the Nabu's improved features.

Access the full list of compatible 3rd-party apps under "Connected Apps" in your Razer Nabu settings page.

The Nabu will automatically sync to the Nabu app every fifteen(15) minutes provided the following requirements are met:

• Your fitness app supports the Nabu
• You have the Nabu app installed on your iPhone
• Your iPhone is paired to the Nabu via Bluetooth wireless connection
• Your iPhone is within 15 feet of the Nabu
• Your smartband is not on Sleep mode

If you're experiencing any of these problems, then you may need to restart the Nabu:

• The smartband is not syncing
• The step counter is not increasing
• The sleep counter is not increasing
• The gestures are not responding

To restart the Nabu, simply plug it into a power source, press and hold the button on the device.

If the Nabu is not syncing with the Nabu app, try these troubleshooting steps:

1. Make sure that your iPhone is officially supported.
2. Make sure your operating system is iOS 8 or higher.
3. Make sure that your iPhone has Bluetooth enabled and is paired to the Nabu.
4. Check if an existing sync is not in progress. You can check if the Nabu is already syncing with your iPhone by opening the Nabu app and checking the Device screen. The screen will tell you the last time the Nabu was synced and will also tell you if syncing is in progress. The time to complete a sync will vary, and may take up to 30 minutes or more if the time from last sync is more than 5 days.

5. Force quit the Nabu app by following these steps:

   1. Tap the Home button twice on your iPhone to display recently used apps
   2. Swipe up to remove the Nabu app from the list
   3. You may need to log back into your account after a Force quit
6. Multiple devices connected to the iPhone's Bluetooth (i.e. speakers, other trackers) may interfere with the BT function of the Nabu.

If you're still unable to sync after these troubleshooting steps, please contact Razer Customer Support at www.razerzone.com/contact-us for further assistance.

I am experiencing unexpected increase in the daily step count in Nabu app.

Please log out and log in again with your RazerID account on your Nabu app to fix this.

As the new Razer Nabu has improved data accuracy and handling, 3rd-party apps developed with the original Nabu SDK will not work with the new Nabu app. However, we are working on a new and improved Nabu SDK 2.0 which will then allow developers to migrate their current apps or create new ones using the Nabu's improved features.

Access the full list of compatible 3rd-party apps under "Connected Apps" in your Razer Nabu settings page.

• HTC One (M9) & (M8)
• LG Google Nexus 5
• LG G3
• Oppo Find 7
• Samsung Galaxy Note 3 / Note 4 / Note 4 Edge
• Samsung Galaxy S5 / S6
• Sony Xperia Z1 / Z2 / Z3
• Xiaomi Mi3 / Mi4

The Nabu will automatically sync to the Nabu app every fifteen(15) minutes provided the following requirements are met:

• Your fitness app supports the Nabu
• You have the Nabu app installed on your Android device
• Your Android device is paired to the Nabu via Bluetooth wireless connection
• Your Android device is within 15 feet of the Nabu
• Your smartband is not on Sleep mode

If you're experiencing any of these problems, then you may need to restart the Nabu:

• The smartband is not syncing
• The step counter is not increasing
• The sleep counter is not increasing
• The gestures are not responding

To restart the Nabu, simply plug it into a power source, press and hold the button on the device.

If the Nabu is not syncing with the Nabu app, try these troubleshooting steps:

1. Make sure that your Android device is officially supported.
2. Make sure your operating system is Android 4.3 or higher.
3. Make sure that your Android device has Bluetooth enabled and is paired to the Nabu.
4. Check if an existing sync is not in progress. You can check if the Nabu is already syncing with your Android device by opening the Nabu app and checking the Device screen. The screen will tell you the last time the Nabu was synced and will also tell you if syncing is in progress. The time to complete a sync will vary, and may take up to 30 minutes or more if the time from last sync is more than 5 days.

5. Force quit the Nabu app by following these steps:

   1. Tap the Android device Home button
   2. Tap the Multitasking button
   3. Swipe the Nabu app left or right to remove it from the column
   4. You may need to log back into your account after a Force quit
6. Make sure your Android device is not in Power Saving mode. You can view this by going to the Settings app on your Android device.

If you're still unable to sync after these troubleshooting steps, please contact Razer Customer Support at www.razerzone.com/contact-us for further assistance.